Assalamu ‘Alaikum Wa Rahmatullahi Wa Barakatuh,
JazakAllahu Khairan for reaching out to us. When users report an issue, we first investigate it carefully. If we find that the issue is affecting many users, we take quick action to resolve it. For issues affecting a smaller number of users, we collect relevant data and detailed information to understand what may be causing the problem.
We follow a priority-based structure when addressing issues, while also working on adding new features and improvements to our apps.
To help us better understand the issue you are experiencing, could you please provide a bit more detail? If possible, sharing a brief explanation along with a screenshot or screen recording, as well as your device model, Android version, and app version, would be very helpful, Insha’Allah.
Assalamu ‘Alaikum Wa Rahmatullahi Wa Barakatuh, JazakAllahu Khairan for reaching out to us. When users report an issue, we first investigate it carefully. If we find that the issue is affecting many users, we take quick action to resolve it. For issues affecting a smaller number of users, we collect relevant data and detailed information to understand what may be causing the problem. We follow a priority-based structure when addressing issues, while also working on adding new features and improvements to our apps. To help us better understand the issue you are experiencing, could you please provide a bit more detail? If possible, sharing a brief explanation along with a screenshot or screen recording, as well as your device model, Android version, and app version, would be very helpful, Insha’Allah.