Apr 9
Ayah out of sync (Surah Ghafir, Reciter Abdur Rahman As-Sudais)
Shuraim Surah Ghafir out of sync with ayah from about ayah 64
Completed
changed status toCompleted·1 hour ago
Jun 26, 2024
Assalam alaikum warahmatulah wabarakatuh I have memorised some quran from your app but am stacking on Surat 41, I can't proceed memorising because the ayas don't correspond to the audio in Sudais and he's my favourite reciter whose Quran Is easier for me to memorise. Please I request you to make the audio correspond to the ayats to make my mastering easier Thank you
Apr 9, 2024
As-salāmu ʿalaykum wa rohmatullah, JazakAllahu Khairan for reaching out to us! We are sorry to hear about the issue you are facing. Unfortunately, it was not possible for us to recreate the issue (Surah Ghafir, Recited: Saud Al-Shuraim, Ayat:64 onwards). Please share with us the following details for further investigation: 1. Device model and OS version 2. App version 3. Screen recording of the issue via Google Drive link NOTE: We have updated the app with several improvements. Kindly update to the latest version in sha Allah.
Apr 11, 2024
Tasnim (Customer Support Representative) you have to recreate it in ayah by ayah mode from 64 until the end of the Surah for Saood as-Shuraim. Can you share a google link with me of how it works correctly for you?
Apr 11, 2024
zac8: Dear user, you can also share the recording with us by uploading in your Google drive and then providing the link of only that file.
Apr 11, 2024
Tasnim (Customer Support Representative) I know, but I’m currently travelling so it’s easier if you can show me what you did to get it correctly.
Apr 2, 2024
I have verified the issue existing in my device. My device details. Realme GT Master Edition, Model: RMX3363 OS: Android version 13 App version: v 1.28.1
Apr 2, 2024
Walaykum wa rahmatullah. We are sorry to hear about the issue you are facing. We observed that the recitation starts to desync with the Ayat from the end of Ayat (verse no.) 2. Then, continues until the end. We have noted it down and in shaa Allah, we will try to fix it. JazakAllahu khairan for bringing the issue to our attention!
Assalamu Alaikum wa Rahmatullahi wa Barakatuh, JazakAllah Khayer for reporting this, and we sincerely apologize for the long delay. Our team was busy with other Quran-related work and with work on our other apps, so it took us longer to reach this issue. Alhamdulillah, we have now fixed the audio timing for Qari Abdur-Rahman As-Sudais. Kindly update the audio for this reciter in the app, and in shaa Allah the audio and the ayahs will now match correctly. If you still notice any problem, please let us know. JazakAllah Khayer for your patience.