May 23
Can't play the audio
I can't play the audio of the surah i downloaded, it keep telling me that I'm not connected to a WiFi or ask me if I have the data elsewhere
Completed
Nov 20, 2023
I have also the same problem..
Nov 9, 2023
Issue resolved
Oct 27, 2023
Suratul arad ayah 143 somethings wrong till the end of surah
Oct 20, 2023
seydou Assalamualaikum. JazakAllah khair for reaching out to us. Can you share a screen recording of what happens when you try to play audio? This will help us identify the problem faster in sha Allah.
Oct 15, 2023
akhalifa264 Assalamualaikum. Apologies for the delayed response. If you are still facing this issue can you clarify your issue with a screen recording?
Nov 20, 2023
Fairoze (Customer Support):
Nov 20, 2023
Fairoze (Customer Support): I have also the same problem.. Is there any solution?
Nov 20, 2023
mijanur3: what is your app version and device model?
Oct 10, 2023
open in my pc
Oct 1, 2023
awudu99 Assalamualaikum. JazakAllah khayer for reaching out to us. Can you share a screen recording of when it is happening? This will help us identify the problem faster in sha Allah. You can use google drive link to share here.
Oct 2, 2023
Fairoze (Customer Support): https://drive.google.com/file/d/12XcI3UdFi8AZ5anWsOpG_qlIIu-…
Oct 8, 2023
Fairoze (Customer Support): I have the same bug, but only sometimes, and most times you have to tap on play a few times in order to start playing, and after waiting for some time it starts. Besides that I have another problem which normally doesn't happen, im sharing the video link: https://photos.app.goo.gl/S2xxs5LZ4JXczp8AA May Allah reward you for your good deeds
Nov 4, 2023
intfree: awudu99 Assalamualaikum, can you kindly give access again?
Nov 4, 2023
Fairoze (Customer Support): Alhamdulillah, uninstalled and installed again, issue resolved. Jazaak'Allahu khairan
Nov 8, 2023
intfree: Assalamualaikum. Is your issue resolved too?
Nov 8, 2023
Fairoze (Customer Support): Alaikumussalam. I can't reproduce the bug on the current surah that I am reading, the issue might have been fixed.
Nov 8, 2023
Fairoze (Customer Support): It seems that deleting the video from device also deletes it from the shared folder. Anyway, I don't remember which surah I was reading at that time. Now, when I try on any verse it works without a problem. Jazaak'Allahu khairan
Aug 4, 2023
@aabdur_rahman15 Assalamualaikum. Can you share your device model, os version, and app version? When is it happening?
Aug 5, 2023
Fairoze (Customer Support): Samsung s10 plus App version:1.21.0 It's happening permanently.
Oct 15, 2023
abdur_rahman15: Assalamualaikum. Are you still facing this issue after updating to latest version?
Assalamualaikum dear users. Some of the users are no longer facing this issue. So, I am closing this ticket. If you face any new issues please create a new post for this and update to the latest version of the app. Jazakumullahu khair.