May 18
Hadith windows and android apps do not sync bookmarks
The same is also true for the Quran windows and android apps. Logged into both with same account however the bookmarks do not sync or show up on the windows app ota
Completed
Oct 16, 2023
Fairoze (Customer Support): no upon pressing sync in the windows app nothing happens no bookmarks get loaded. Infact I signed out of both android and windows to re sign in and now it's not even signing me back in ! On both devices. It makes no sense. When I press the sign in button the email and password bar goes red however before I used these things to create the same account on gtaf and now it's not signing me back in it's really frustrating
Oct 17, 2023
amir5: Can you share a screen recording of the issue via the Google drive link? Also mention your device model, os version, and app version.
Oct 17, 2023
Fairoze (Customer Support): request for access https://drive.google.com/file/d/16hQjMOPk6l7K8mq869qpu8XV2DW…
Oct 18, 2023
amir5: I sent you an access request.
Oct 18, 2023
Fairoze (Customer Support): have you seen the video ?
Oct 20, 2023
amir5: So you are unable to login as well as not sync Hadith bookmarks between android and windows app?
Oct 20, 2023
Fairoze (Customer Support): yes exactly
Nov 3, 2023
Fairoze (Customer Support): issue resolved jazakAllahu khairan
amir5 Assalamualaikum. JazakAllah khair for reaching out to us.Are you still facing this issue?