May 3

I can not sync bookmark for last two month.

There is a big problem to sync my bookmark. In last two month, I can not sync my bookmark. It says about internet connection. Everything is ok. Even I am now posting this report using same internet connection. I have faced this problems many many times. For this syncing problem, I have thought many time to shift another app. There is many many ayah in my bookmark. If I lost it, there is no reason to use this app. Frustrating. Dear Brothers, We don't need new qari in this app. We need proper syncing guarantee . Please fix this problem. Please fix all of the bug at first , After that add new feature. Bug makes the features almost useless.

Completed

Aug 24, 2023

True ! I have logged into the same account from my laptop and android but the bookmarks on both still don't sync !

Aug 24, 2023

Assalamu ‘alaikum warohmatulloh dear users, are there any specific circumstance, such as data gets deleted while switching from a previously logged in account to a different accoun to sign-in? This will help us resolve the issue. JazakAllahu khair.

Aug 26, 2023

amir5

Aug 26, 2023

Fairoze (Customer Support): no nothing like that. I have bookmarks on my phone I signed in with the same account on your computer application but the bookmarks don't appear on the computer app. And when I press sync it says error.

Jul 20, 2023

The problem is solved with new updates. Jazakallah

Jul 20, 2023

Assalamualaikum everyone. hacnine ma94 parvita.siregar omer-zimeri vullnet shanzay zias74 ia.robin vullnet rezaul60 mir0 Please follow these Steps: 1. Export the Library data (as emergency backup if data gets lost in the process) 2.Sign out and sign in again 3. Then trying troubleshoot from Account Settings If everything works fine, Alhamdulillah! Kindly inform us by commenting here. If still faced any issues, then import the earlier exported file to the app. also share the exported file via email to shehab.ahmed@greentechapps.com

Jul 9, 2023

Wa 'alaikumussalam warohmatulloh dear ma94, JazakAllahu khair for reaching out. We are really sorry for the issue you faced. Did you try troubleshooting from the app? You may follow the attached image to know how to troubleshoot In Sha Allah. Looking forward to your response.

Apr 30, 2023

I logged in on my iPhone and it is not syncing to import the bookmarks I have on my android

Apr 20, 2023

I have the same problem. Logging out and logging back did not help. I get the message “sync successful” but both apps show a different ayah and date for the same pin.

Apr 14, 2023

I’m also facing same issues like others in the iOS app. Sync of pins across devices used to work. But seems like it’s no longer working. Using same user across iPad & iPhone.

Mar 25, 2023

Hasan sharif: please look into the duplicate item's in the list as well those are created when you clear app data and try to sync or import the information

Mar 24, 2023

Now I cannot even login again?!

Feb 9, 2023

Assalamu 'alaikum warohmatulloh, Can you try signing out and then signing again in both devices? Looking forward to your updated feedback. JazakAllahu khair.

Feb 12, 2023

wa ʿalaikumu-s-Salāmu wa Raḥmatullāhi wa Barakātuh , I tried it, it worked but now its not working again.