Lost notes after using app for years

Original title: "I was using this app for last few years & have added lots of notes for different ayah. All of them were in sync but with the latest updates I lost all my notes. Could you please help me to get those or recover "
ReviewingReviewing

Walikum salaam, Thanks for the update. shinaskshamsu@gmail.com Android OnePlus Nord CE 5 Oxygen OS 16.0.5 Version of app, V 1.35.10 I tried trouble shooting multiple times & also logged out & logged in. Also tried uninstalling & installing several times. It was really a shock after seeing missing of all my notes because it's been morethan 4 years I have been keep adding notes here. I also didn't take any export also. Now I started taking export each day because I don't want to happen it again. If possible, could you please help me to get back those missing notes ? Thanks for your support.

changed status toReviewing·

Assalamu ‘Alaikum Wa Rahmatullahi Wa Barakatuh, JazakAllahu Khairan for sharing this information with us, and we are sorry for the inconvenience. Could you please share the following details? 1. Email address used for the app 2. Device model, OS version & App version This will help us identify the problem much more easily, Insha'Allah. In the meantime, please go to Stats → Account Settings, then tap Sync Now and Troubleshoot. Also, please make sure you are logged in with the same account you previously used with this app and you have a stable internet connection.