What I did not before the same but the new note was lost? I have been able to change my cellphone. Please
Pending
Jul 24, 2026
Assalamu ‘Alaikum Wa Rahmatullahi Wa Barakatuh,
JazakAllahu Khairan for bringing the issue to our attention. Could you please provide us with a bit more detailed information so we can look into it quickly?
1. A screen recording of the issue via Google Drive
2. Device model, OS version, App version
These would help us identify the problem more easily, Insha'Allah.
In the meantime, please go to Stats → Account Settings, then tap Sync Now and Troubleshoot. Also, please make sure you are logged in with the same account you previously used with this app and you have a stable internet connection.
Assalamu ‘Alaikum Wa Rahmatullahi Wa Barakatuh, JazakAllahu Khairan for bringing the issue to our attention. Could you please provide us with a bit more detailed information so we can look into it quickly? 1. A screen recording of the issue via Google Drive 2. Device model, OS version, App version These would help us identify the problem more easily, Insha'Allah. In the meantime, please go to Stats → Account Settings, then tap Sync Now and Troubleshoot. Also, please make sure you are logged in with the same account you previously used with this app and you have a stable internet connection.