Greentech Apps FoundationGreentech Apps Foundation
Apr 3

Whole app shutting down. Tafsir, Planner, Library, and Profile not working

V.1.20.1. Android (Samsung 23) phone. Unable to use app: whenever I click on Tafsir, Planner, Library, or Profile, it just crashes and shuts down and gives me the message "Al Quran closed because this app has a bug." Please try to fix this. And jazakallah Khair for all your efforts and all your time on this amazing app. This app is used by millions! I have found this app to be the best Quran app in the market and I hope Allah blesses your team immensely for this app.
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Apr 4, 2023

Assalamu 'alaikum hafsahsham, please share screen recordings to this mail hasan.sharif@gtaf.org. JazakAllahu khair.

Apr 4, 2023

Hasan sharif: walaikumassalam. I have sent the screen recording to the email address

Apr 5, 2023

hafsahsham: Have you updated the app from older version? Like version 1.14 to version 1.20.1?

Apr 5, 2023

Hasan sharif: I had the old version about a week ago and then the app randomly updated to version 1.20.1. I didn't manually update it from the app store

Apr 11, 2023

Hasan sharif: please let me know if you need anything else from me!

Apr 11, 2023

hafsahsham: Could you please save your bookmark file first following the screenshot then clean app data from the app setting and then restart the app? Please give us the update after following the steps mentioned. JazakAllahu khair.

Apr 12, 2023

Hasan sharif: it's working now alhamdulillah!!!!! I tried to follow your steps but it would crash everytime I pressed on "library." So I reinstalled the app and signed it to my gtaf account and everythingeverything was working fine! However, all my bookmarks and notes were gone so I went on my old phone and exported Al Quran bookmark and notes. And then I transferred data using SmartSwitch. And then I went on my new s23+ and imported my old bookmarks and notes. Alhamdulillah. Jazakallahu Khair for your help.

Apr 3, 2023

Also, I am unable to attach screen recordings or screenshots here so please give me your email so I can forward the evidence