Hasan sharif: walaikumassalam. I have sent the screen recording to the email address
hafsahsham: Have you updated the app from older version? Like version 1.14 to version 1.20.1?
Hasan sharif: I had the old version about a week ago and then the app randomly updated to version 1.20.1. I didn't manually update it from the app store
Hasan sharif: please let me know if you need anything else from me!
hafsahsham: Could you please save your bookmark file first following the screenshot then clean app data from the app setting and then restart the app? Please give us the update after following the steps mentioned. JazakAllahu khair.
Hasan sharif: it's working now alhamdulillah!!!!! I tried to follow your steps but it would crash everytime I pressed on "library." So I reinstalled the app and signed it to my gtaf account and everythingeverything was working fine! However, all my bookmarks and notes were gone so I went on my old phone and exported Al Quran bookmark and notes. And then I transferred data using SmartSwitch. And then I went on my new s23+ and imported my old bookmarks and notes. Alhamdulillah. Jazakallahu Khair for your help.
Also, I am unable to attach screen recordings or screenshots here so please give me your email so I can forward the evidence
Assalamu 'alaikum hafsahsham, please share screen recordings to this mail hasan.sharif@gtaf.org. JazakAllahu khair.