Sep 21
Why the slow response?
What is going on?? Last updated in July. Hundreds of users are screaming at you to fix the same problem. But nothing is being done? Allahumustaan
Pending
2 weeks ago
Assalamu ‘Alaikum Wa Rahmatullahi Wa Barakatuh, JazakAllahu Khairan for sharing your concern. We completely understand your frustration, especially when an issue has been marked as high priority and has remained unresolved for some time. We sincerely apologize for the inconvenience. Alhamdulillah, our team is actively working on these issues. When users report an issue, we first investigate it carefully. If we find that an issue is affecting many users, we take quick action to resolve it. For issues affecting a smaller number of users, we collect and analyze relevant data to understand the actual root cause rather than applying a temporary fix. This may sometimes take more time, but it helps us address the underlying problem and reduce the chances of similar issues occurring again. We follow a priority-based structure when addressing issues, while also working on adding new features and improvements to our apps. Please keep us in your Du’as and make Du’a that Allah ﷻ makes it easy for our team to gradually improve our apps and provide a smoother, more user-friendly experience for everyone reading the Qur’an.
2 weeks ago
May Allah bless you. But this is too much. I don't want your AI reply. 2 months since last update. Things are broken and you are sitting on it. May Allah rectify you.
The issue is affecting many users and you are not taking a quick action. Therefore you are not telling the truth. Fear Allah