(iOS) Facing issue with planner
planned
Log In
Araf Mohammad Mahbub
Merged in a post:
Planning progression
j
joy602
not showing the right progress. I’ve just started a new khatm plan and it is showing 121.6% and the progress bar is full.
Araf Mohammad Mahbub
Merged in a post:
Planner shows Ends days in negative under planner - Cross platform incompatible
n
naveed.ahmed.shakir
Assalamualaikum.
First of all Alhamdulillah the app very good. Appreciate all GTAF team efforts.
I have been using this application in Android mobile for a while specifically the planner feature. Recently I also started using with the same logged in account in iOS device. I have observed the planner created in iOS device is showing negative value for Ends in days when opening the planner in Android device.
There seems to be the compatibility issues for planner accross Android and iOS devices. And opening the planner crashes the application. Refer attached screenshot.
Appreciate your help in this.
Jazakallahu Khairan.
Jubair (User Support)
planned
Assalamu alaikum wa rahmatullah,
Thank you for the feedback. We’re currently working on rebuilding our iOS app. insha'Allah the new version will be ready within January/February.
The version update will address several bugs and include a variety of new improvements. All of these changes are made to improve your experience. We want to make the app easier to use and more reliable.
Jazakallah khair for your patience.
Araf Mohammad Mahbub
Merged in a post:
Planner
g
gulz8
I can’t delete a planner that I created. It keeps coming back after I delete.
Tasnim (Customer Support Representative)
As-salāmu ʿalaykum wa rohmatullahi wa barokatuhu,
JazakAllahu Khairan for reaching out to us! We are sorry to hear about the issue you are facing. We have noted it down and in shaa Allah, we will try to fix it.
Meanwhile, please delete and try reinstalling the app. Let us know if that solves the issue. We have updated the app recently with several improvements. Some users reported that their problems were resolved after reinstalling the app.
g
gulz8
Assalamu ‘Alaikum I had same issue, I thought the problem was solved once I deleted and downloaded. However when I synced my account the problem came back. I can’t delete planners. It keeps coming back up after I delete.
Tasnim (Customer Support Representative)
gulz8: Wa'alaykumus salaam wa rohmatullah,
We have noted it down. Our team will have a look at the issue in shaa Allah.
Tasnim (Customer Support Representative)
gulz8 As-salāmu ʿalaykum wa rohmatullah,
JazakAllahu Khairan for reaching out to us! We are sorry to hear about the issue you are facing. Please share with us the following details:
Device model and OS version
App version
Screen recording of the issue via Google Drive link
These would help us identify the bug faster in shaa Allah.
Tasnim (Customer Support Representative)
Merged in a post:
Can’t delete planners
g
gulz8
I have two planners and I can’t delete either of them. When I delete it reappears again. Please sort this asap.
Tasnim (Customer Support Representative)
As-salāmu ʿalaykum wa rohmatullah,
JazakAllahu Khairan for reaching out to us! We are sorry to hear about the issue you are facing.
Please share with us the following details:
- Device model and OS version
- App version
These would help us identify the bug faster in shaa Allah.
j
joy602
iPhone 13 Pro Max
17.4.1
Tasnim (Customer Support Representative)
joy602: JazakAllahu Khairan for all the required details. We have noted it down. Our team will have a look and try to fix it in shaa Allah!.
Tasnim (Customer Support Representative)
Merged in a post:
Plan is not deleted and planner section get cluttered
j
joy602
I’m not able to delete any plan even if they’re over or if I want to discontinue and delete them. It keeps coming back when synced. Also the progress bar is not giving the right status of progression. I tried to upload screen record but not able to upload here and without video, only image will not explain the story. Please take care.
Tasnim (Customer Support Representative)
As-salāmu ʿalaykum wa rohmatullah,
JazakAllahu Khairan for reaching out to us! We are sorry to hear about the issue you are facing.
Please share with us the following details:
- Device model and OS version
- App version
- Screen recording of the issue via Google Drive link
These would help us identify the bug faster in shaa Allah.
NOTE: We have updated the app recently with several improvements. Kindly update to the latest version. If the issue persists, please try reinstalling the app and let us know if that solves the ssue.
g
gulz8
Tasnim (Customer Support Representative)
- It’s Apple 14 pro
- Version 1.15.8
- ThanQ for the update. I’ve deleted and downloaded and logged in and it came back after I did the syncing. Jazakumu Allahu Khair
Tasnim (Customer Support Representative)
gulz8: Wa Antum fa Jazakumullahu Khairan.
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