A major problem of Not getting the verse I'm looking for at first time
closed
s
salman768
Every time I enter a sura and verse number, it takes me to the sura but not to the verse that I want to read. I need to search that again to get that verse. For example, if I want to read sura 55 verse 19 and search that, it will take me sura 55 but verse 1. Now if I do it again, then it will take at verse 19.
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Tasnim (Customer Support Representative)
closed
The user reported, "Deleting and reinstalling has solved that problem."
Tasnim (Customer Support Representative)
As-salāmu ʿalaykum wa rohmatullahi wa barokatuhu,
JazakAllahu Khairan for reaching out to us! We are sorry to hear about the issue you are facing.
Unfortunately, we couldn't reproduce the issue. Please share with us the following details so we can assist you:
- Device model and OS version
- App version
These would help us identify the bug faster in shaa Allah.
NOTE: We have updated the app recently with several improvements. Kindly update to the latest version. If the issue persists, please try reinstalling the app and let us know if that solves the issue. Some of our users reported that the problems they were facing were resolved after reinstalling the app.
s
salman768
Tasnim (Customer Support Representative) Walaikumussalam wa rahmatullah.
Device name: Mi A2 lite, OS: Android 10
App version: v 1.28.4
Tasnim (Customer Support Representative)
salman768: JazakAllahu Khairan. We have noted it down and in shaa Allah, the team will try to fix it. Meanwhile, please try deleting and reinstalling the app to check if it resolves the issue.
s
salman768
Tasnim (Customer Support Representative) jazakallah. Deleting and reinstalling has solved that problem.
Tasnim (Customer Support Representative)
salman768: Wa Antum fa Jazakumullahu khayran. Glad to know!