App crashing when library, planner or profile option clicked. :(
complete
i
insha694
I have been having quite a good experience with Al Qur'an app, Alhamdulillah. However, I experienced a problem twice during my usage because of which I had to uninstall the app twice and re download it. The problem is that whenever I clicked on the planner, library or profile option present at the bottom of the app, the app stopped responding and automatically either shut down or just won't respond. I kept on trying multiple times but to no avail. So at the end, I was compelled to delete the app and re download it. It was sad because all the pins and collections got erased the one time I did this. The second time again this happened which was after a few months interval I guess, but this time although I didn't lose the pins and collections because maybe I had signed in through my email id. But please fix this. It's really frustrating and disappointing. But apart from this, Barakallahu feekum for your efforts. It's a beautiful app, may Allah reward you immensely.
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Shahriar Arnob
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complete
Assalamu ‘Alaikum Wa Rahmatullahi Wa Barakatuh,
JazakAllahu Khairan for your feedback. We're going to close this ticket as it's been a while without any updates. We have updated the app recently with several improvements. Please update the app to the latest version and then let us know whether the issue persists.
a
abdulquadri2
Shahriar Arnob
Masha Allah brother. The issue has been resolved at my end here.
May Allah reward your efforts abundantly.
Araf Mohammad Mahbub
Merged in a post:
Bug when trying to tap on profile, history or bookmarks
j
jemal4
Jzeka'llakhu kheyren for the app you provided. My problem with the app is that the app totaly exits/turns off when I tap on planner, profile, history ... and I can't access my bookmarks or continue from where I stop.
r
rovshen
Yes, mine like that
Asif Bin Latif
Merged in a post:
App stops when using bottom navigation bar on android
a
abdulquadri2
Assalam Alaykum warahmatu llahi wabarakatuhu GreenTech Team. May Almighty Allah reward your efforts in making this Qur'an app.
I noticed that since one of the app's recent updates (about a month ago or more), the app stops when I try to navigate to other pages using the bottom navigation bar.
This issue I noticed occurred only on Android device (I didn't use the app other devices).
I hope that this bug could be fixed insha Allah.
Jazakum llahu khayran.
Araf Mohammad Mahbub
Merged in a post:
App Crashes When Tapping on Planner, Library, or Profile
a
anwar94
After updated to latest version, Quran app opens normally in new UI. But no way to move other pages like planner, library, profile... It crashes immediately touching any of the above buttons.
j
jemal4
Same problem here, Jezake'llahu kheyren
Jubair Ahmad
Merged in a post:
App stops responding upon clicking on planner or library
k
khadija137
When ever I click on planner or library the app stops responding and logs out
Jubair Ahmad
Walaikum assalam wa rahmatullahi wa barakatuh,
JazakAllahu Khair for bringing this issue to our attention. Could you kindly share the following details?
- Your Android OS version
- Quran app version
- A screen recording of the issue (Shared via Google Drive)
Your input will greatly help us in fixing this, InshaAllah. Looking forward to your response!
a
abdulquadri2
Jubair Ahmad
Here are the details you requested:
• Android OS Version: 11
• Quran app version: V 1.13.3
• Google drive link to screen record of issue: https://drive.google.com/file/d/1ChQQtipYDM_uc5YJy8DqtyS1mCawRNjc/view?usp=drivesdk
Jubair Ahmad
Merged in a post:
Error message 'app has a bug' / android app
j
jasia
Assalaamu alaikum. I've been using this app for a few years now and its always been working fine, however recently it started crashing. I am able to access the main page, however whenever I try to click on, the 'planner, library or profile' sections the app keeps crashing and doesn't allow me to access them. I even tried uninstalling the app and re-installing it, however I am facing the same problem. I also get an error message when the app crashes (see attached image) saying the app has a bug.
Please could you look into this issue and provide an update on when I can expect it to be fixed?
JazakAllah.
Jubair Ahmad
Merged in a post:
App crash when clicking on bottom navigation bar items (Planner, Library, Profile)
f
farouk50
Steps to Reproduce:
- Open the app.
- Click on any of the bottom navigation bar items: Planner, Library, or Profile.
- Observe the app crash.
The app crashes immediately after clicking any of the bottom navigation bar items. It occurs every time I click on any of the navigation bar items. This issue has persisted for several months.
Device Model: Samsung Galaxy Models (tried on different models)
OS Version: Android 13, 14
App Version: 1.29.3 and earlier
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