Classic Mushaf Download error
k
kafayat
Assalamualaikum.
I just installed the Al Quran app on my new phone but I haven't been able to download the Classic Mushaf like I did on my previous phone. The download icon isn't even there but when I tap the general area it should be, it pops up on my screen that it is preparing to download, then shows the download cancelled and failed. It doesn't come up on my notifications at all.
Please is this a new thing?
Ps. When I open the app now, I don't even see the Gtaf logo under.
I use V 1.28.4
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Tasnim (Customer Support Representative)
Wa'alaykumus salaam wa rohmatullahi wa barokatuhu,
JazakAllahu Khairan for reaching out to us! We are sorry to hear about the issue you are facing.
Please try reinstalling the app and let us know if that solves the issue. Some of our users reported that the problems they were facing were resolved after reinstalling the app.
If the issue still persists, please share with us the following details:
- Device model and OS version
- Screen recording of the issue via Google Drive link
These would help us identify the bug faster in shaa Allah