Lost Library data after latest update on iOS
b
broo.uking
Assalamu’alaikum, i dont know why, since the app is updated (auto-update), all of my saved ayah is gone. I’ve been using this qur’an app for over a year. Im so confused and mad, why the saved ayah is gone. Ive been saving those ayah from the beginning. Please make this right. Thanks
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a
ayinnah3
Yes this happened to me as well! My Entire Library is gone, I’ve had this app for about 5years now. And this is just really disappointing.
Araf Mohammad Mahbub
Merged in a post:
Bookmarks lost after updating iOS app
s
shajilrahman
All my bookmarks lost when i had the Al Quran app updated
Araf Mohammad Mahbub
Merged in a post:
All gone
h
hanzala103059
This unnecessary update removed all my book marks for mistakes, favourite ayahs etc. really pissing me off
Shahriar Arnob
Wa ‘Alaikumus Salam Wa Rahmatullahi Wa Barakatuh, broo.uking
JazakAllahu Khairan for bringing the issue to our attention. We are sorry to hear about the issue. Could you please provide us with a bit more detailed information so we can look into it quickly?
- Device model, Android version, and App version
- Email address, which was used to create an account for this app.
These would help us identify the problem more easily, Insha'Allah.
b
broo.uking
Shahriar Arnob So i was logged off, i was not reminded to included my email account. I am using iPhone XS, app version is before the newest version v1.16.5. So when i saved so many ayah, i was using the old version (old display design). And know the Collections is still there, but “No Saved Ayah”. Please be responsible akhi, help me, i am counting on you, this is very important to me. Jazakallahu Khairan
r
raihan.nurani
Shahriar Arnob
I’m very upset that I lost all my bookmarks 😢