Pause problem
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eva98
Assalamu alaykum
There is a bug in the app. It is there since some months now.
If you play the Qur'an and then press the pause button, the scrolling stops and the word-by-word indicator stops also. The most annoying is that the play-indicator on your homescreen has the same bug as well. So when the app is not open and you press the pause button there, then it also doesn't remind untill where you were playing. So that means next time you are totally lost untill where you played the Qur'an and you have no clue where to resume.
I have found out that when you press one time the rewind button (after having paused) to go to the previous ayah, the scrolling restarts again. Maybe that can help you to find the bug which is already there for such a long time and you didn't seem to find a way to fix it upto now.
It seems as if the play/pause button is detached from the rest of the app but still attached to the audio, while the rewind button is attached to both the app and audio.
It would be wonderfull when this could be fixed, because the rest of your app is really amazing and I recommend it to everyone who asks a recommendation of a good Qur'an app.
For more info or if you would like a video of the problem, please contact me at eva.theys@skynet.be.
Jazak Allahu khayr
Wassalamu alaykumwa rahmatullah.
Eva Theys
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Fairoze (Customer Support)
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F
Fairoze (Customer Support)
Assalamu ‘alaykum wa rahmatullah.
JazakAllahu khairan for reaching out to us!
We are sorry to hear about the issue you are facing.
We want to investigate this issue further. Please share with us the following details:
- Device model and OS version
- App version
- Screen recording of the issue via Google Drive link
These would help us identify the bug faster in shaa Allah.
Massalam.
e
eva98
Fairoze (Customer Support). Assalamu alaykum. Between the time I described the problem to you and now, the problem e resolved itself Subhanallah. It must be that a more recent version of the app was updated to my phone or something. Jazak Allahu khayr nonetheless for trying to help me.
Now it is working as it should be Alhamdulillah.
Fi amani Allah
Wassalamu alaykum wa rahmatullah.
F
Fairoze (Customer Support)
eva98: Alhamdulillah good to know !