Qur'an App doesn't sync between 2 devices
a
amani7
Qur'an App doesn't sync between 2 devices.
When I read quran from 1 device it doesn't sync on the other one. So if I add bookmarks or notes or anything else it's not syncing with the other device. Could you plz check if I'm the only one experiencing it. jazakAllahu khair
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Jubair (User Support)
Merged in a post:
Sync issue
a
ab937
I have this app on two different devices and my streak isn't synced, can you please check on it.
Jubair (User Support)
Merged in a post:
Problem with sync
z
zuber
Salaams
Your sync feature seems to be a bit unreliable. I regularly jump between my phone and tablet and am often finding they mismatch. Would be great if you could look at this and improve on it.
Great app by the way. May Allah reward you for your sincere efforts.
Jzk,
Zuber
Jubair (User Support)
Merged in a post:
sync my Quran Reading Journey
z
ziizziess84444
Hello is it possible to sync my Quran Reading Journey ? I've connected my mail to my two phones but it seems like it doesn't synchronous? Can you set it up so that we can access it on multiple phones with the same email, and the data will add up?
Jubair (User Support)
Assalamu alaikum wa rahmatullah,
Can you share with us the following details please?
- Your phone's OS version
- App version
- Screen recording of the issue (Shared via Google Drive)
These inputs help us identify the issue faster Insha'Allah.
Araf Mohammad Mahbub
Merged in a post:
Inconsistent Reading Time Sync Across Devices After Update
s
shihab2
After the recent app update, I've noticed an issue with tracking reading time across devices. Previously, reading time would sync between my mobile phone and tablet when using the same account, accurately reflecting my total reading time. However, now, reading on my tablet doesn’t update the reading time on my phone, and vice versa. Additionally, if I access the book through the library, it doesn’t count reading time at all. Could you please investigate this syncing issue to ensure consistent tracking across all devices and app versions? Thank you!
Taheratul Muattara
Assalamu ‘alaykum wa rahmatullah.
JazakAllahu khairan for reaching out to us! We are sorry to hear about the issue you are facing. We want to investigate this issue further.
Please share with us the following details:
- Device model and OS version
- App version
- Screen recording of the issue via Google Drive link
These would help us identify the bug faster in shaa Allah.
Massalam.
Asif Bin Latif
Assalamu alaikum shihab2
Jazakallahu Khairan for reporting you concern. Can you please try any of the following,
- Settings -> Account -> Troubleshoot
- Re-login to your account (sign out, then sign in again)
Let us know if this helps.
a
alam.farid
Me too facing same difficulty. At times syncing, at times not. Sometimes, note syncing but not pins. Sometime syncing with 2nd device but not on third. Help please. May Allah help us to use this app more efficiently.