Request to Restore Incorrectly Reset 231‑Day Streak
closed
n
naveedrahmani
Dear Support Team,
I hope you are doing well.Today I noticed that my streak has been reset to 35 days, even though I was on a 231‑day continuous streak without any break. I have not missed a day, so this appears to be an error in the system. I am attaching a screenshot that shows the incorrect streak count. Could you please review my account activity, clarify why this happened, and restore my original 231‑day streak? Thank you in advance for your help, and please let me know if you need any additional information from my side.
Best regards,
Naveed Ur Rehman Rahmani
Log In
Jubair Ahmad
marked this post as
closed
Assalamu alaikum,
We're currently experiencing some issues with streaks. We're working on fixing it insha'Allah. Sorry for your inconvenicene.
n
naveedrahmani
n
naveedrahmani
n
naveedrahmani
n
naveedrahmani
JazakAllahu Khairan for your response. I am attaching the screenshots showing my device details and app version.
Shahriar Arnob
naveedrahmani: JazakAllahu Khairan for sharing the detailed information.
Shahriar Arnob
Assalamu ‘Alaikum Wa Rahmatullahi Wa Barakatuh,
JazakAllahu Khairan for informing us about this. We have already notified our team regarding the matter. Insha'Allah, we will share an update with you soon.
n
naveedrahmani
n
naveedrahmani