Showing Audio Delete popup infinitely (v1.23.0) [test with Salah Bukhatir, Surah Baqarah]
complete
m
muhd4
I can't play any audio in the app, it keeps asking if I want to delete the selected surah audio
Log In
s
sameer5
JazakAllah khair to GTAF for fixing this!
Araf Mohammad Mahbub
complete
Alhamdulillah, we have resolved the issue of Surah Baqarah not downloading of Salah Bukhatir.
Steps to update data of Salah Bukhatir:
- Open the reciter list
- Swipe down to refresh the list
- You will see an update button beside Salah Bukhatir (if you have downloaded his recitation previously)
- Click on the update button to update to the fixed version
Note: If you haven't downloaded his recitation before, you can simply download and it should download the latest data automatically in sha Allah.
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We have also tried resolving the audio delete popup showing infinitely. But if you are still facing this issue in the latest update v1.28.1, kindly let us know in sha Allah.
We will analyse it further in sha Allah.
F
Fairoze (Customer Support)
N
Newaz sharif
Merged in a post:
Audio "Download failed" in Al Quran App
n
nasimuddin
Until a few hours back, I was able to audio play for any Qari for any ayah was working fine. Now it does not. I have faced the same issue a month back.
1-My Android 13 Oppo device has 45% free space
2-Permission for Music and Audio and Notifications are allowed.
3-Audio download fails for any random ayah
4-There is no wifi issue. I have also tried downloading using mobile data - this too fails.
5- Force stop of the app does not help too
6-I'm using 1.26.1 app version released today
7-Diable Wi-Fi and Diable mobile data - both are off
8- Clear cache does not help
9-Finally I have to 'Clear data' ~250 MB to get download working. When it happened last month, even this step did not help and I needed to remove and install the app
Hope these observations will help to fix the issue. Is there any other information needed if it happens again?
N
Newaz sharif
Araf Mohammad Mahbub
Merged in a post:
Can't download audio of Afasy
s
saima28
Assalamu Alaikum warahmatullahi wabarakatuh.
Pls allow to stream without downloading. If I download any audio of Afasy, it is downloaded in the music section but I can't play it offline when I'm in the app. It would be very helpful if I can play the audio being downloaded sitting in this app.
Zajakallahu khair.
Araf Mohammad Mahbub
Assalamu 'alaykum brother nasimuddin, we are sorry about the issues you are facing. We have received reports about download failing from Uzbekistan without using VPN.
Can you kindly share your current country? It will help us detect if it's related to Uzbekistan or not.
Also, which reciter are you trying to download?
Jazakallahu khairan
n
nasimuddin
Araf Mohammad Mahbub My location is Singapore. For me it happens once in a while (say 1% cases).
t
tasliimah
السلام عليكم. Cannot download surah 99 up to 109 for qari mishary/walk/Arabic/english.surah fatihah also.
Araf Mohammad Mahbub
Merged in a post:
Audio download messes up, not working
k
khalidity
playing audio can not be done, asking to download the audio file and the after download is finished it keeps prompt with,
"Allow Al Quran to delete this audio file?"
Already clear my old download, cache, everything, but still won't resolve the issue, please fix, bandwith wasted 🤦
Araf Mohammad Mahbub
Merged in a post:
Reciter Salah bukhatir audio has slight lag in audio playback and highlight sync
o
oum4
Assalam aleykoum, please, audio playback of surah baqarah not working, when i press play i am asked for permission to delete the audio file. There is also a lag between audio playback and auto-scrolling from sura ash-sharh (94) and in the suras that follow. I specify that the reciter is Salaah Bukhatir.
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