Streaks not syncing on my second device
complete
s
stranger
I have two phones and I have logged in the same account of this App (Al-Quran Tafsir), the rest of the content like collections, pins, etc. are synced but my streak isn't synced on my other device.
Log In
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Fairoze (Customer Support)
Assalamulaikum dear users, the new update is now available on the Google Play Store.
You should update your app to the latest version, hopefully it will fix the issues in sha Allah. If you still face any issues, make a new report, please. Jazakumullahu khairan.
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Bin Yeamin Chowdhury
complete
We've fixed this issue in our dev version. The fix will be rolled out with the next release In Sha Allah, please update your app to the latest version upon availability.
Please note that, the streaks are not synced in realtime, it may takes few minutes to sync across devices.
We are closing this ticket for now, if you face this issue again please create a new ticket to report the issue.
B
Bin Yeamin Chowdhury
in progress
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muhammad_kurnia
Yeah, same here. I am using Samsung A70 5G, android 14, One UI 6, App Version 1.28.0
Tasnim (Customer Support Representative)
As-salāmu ʿalaykum wa rohmatullahi wa barakatuhu,
JazakAllahu Khairan for reaching out to us! We are sorry to hear about the issue you are facing.
Please share with us the following details for investigation purposes:
- Device model and OS version
- App version
- Screen recording of the issue via Google Drive link
These would help us identify the bug faster in shaa Allah.